Items must be returned in their original packaging with the attached tags. We cannot accept returns of jewelry or clothes from which cellophane packaging has been removed, and underwear or swimwear whose sanitary protection has been removed.
Returns must be made within 30 days of delivery.
When your order is ready to leave our warehouse, we will let you know by e-mail. Then you can track your order for regular updates.
You just ordered? You can check the status of your order and your details in My Account.
Remember that our couriers work until 21h (22h for delivery in the evening) so that your order can arrive in the evening. If you are not there to receive the courier at the time of arrival, do not panic! They will leave a card with other instructions.
Cancellation: We may attempt to cancel your order within 15 minutes of your purchase, please chat below as soon as possible to request. This cannot be guaranteed! After this time, we cannot cancel before delivery, but you can return unworn items for free within 14 days of receiving your order.
Change: We are fast in order processing so any changes must be made before you click 'Pay securely.' After this step, you cannot modify the articles or the quantities of your order.
If you believe that your shipping address is incorrect, please chat below as soon as possible. Address changes cannot be guaranteed, but we will do our best.
Please allow up to 10 business days for receipt of your returned package. We will send you an e-mail as soon as your return has been processed in our warehouse. Refunds take 3-5 business days to be transferred to your account.
If you have not heard from us after ten business days of sending your package, follow your return below to see where it is.
Still, need help? Contact us below to get your tracking number back. Do not forget to let us know which method of return you have used.
You can pay for items and delivery with the following methods:
MasterCard and Visa Credit Cards, Maestro, Delta, Solo or Electron debit cards
The moment you have clicked the 'Pay securely' button at checkout, your payment will be made.
If you have problems with your payment method:
Verify that all card details are entered correctly.
Verify that the billing address is entered correctly.
Verify that the expiration date and CVC are entered correctly.
Check that there are enough funds in the account to make the payment.
The search option located at the top of your screen allows you to enter your search.
If you notice that your package is damaged during delivery, please send us a digital image (photo) of the package in question before opening it to review the contents.
If you do not find an answer to what you are looking for, please contact us by phone or e-mail by clicking on the "Call us" or "Write us" link below and we will be happy to help you.
(Telephone support in English only).
To subscribe to the Newsletter, please enter your e-mail address in the space provided at the bottom of the page, and we will add you to our Newsletter.
If you wish to unsubscribe, click on the unsubscribe link at the bottom of one of our recent e-mails received. But, if you encounter any problems or continue to receive messages from us, please contact customer service by phone or e-mail by clicking on the "Call us" or "Write us" links below and we will be happy to assist you. (Telephone support in English only).